FAQ
❓ Frequently Asked Questions
🚚 Shipping & Delivery
How long does shipping take? Orders are processed within 1–3 business days. Estimated delivery time is 7–20 business days depending on your location within the United Kingdom.
Do you ship internationally? Yes! and also we are working on expanding to more countries soon.
How can I track my order? Once your order ships you will receive a confirmation email with your tracking number. You can also track your order anytime on our Track Order page.
🔄 Returns & Refunds
Can I return my order? Yes! We accept returns within 30 days of delivery as long as the item is unused and in its original condition. Contact us at movashopify@gmail.com to initiate a return.
What if my item arrives damaged? If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund immediately.
How long does a refund take? Once your return is approved, refunds are processed within 5–10 business days to your original payment method.
💳 Orders & Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna and more.
Can I change or cancel my order? Orders can be modified or cancelled within 12 hours of purchase. After that, the order will already be in processing. Contact us immediately at movashopify@gmail.com if you need to make changes.